FAQs
What is your return policy?
IN-STORE PURCHASE RETURNS:
We want you to love your item as much as we do. If for any reason you are not satisfied, your UNWORN, STILL TAGGED, UNUSED item(s) may be returned or exchanged within 7 days of original purchase date WITH A RECEIPT PRESENT. All sale items and store-wide sales are final sale unless otherwise noted. Gifts may be eligible for store credit or exchange only with a gift receipt. Items that have been damaged from being incorrectly washed or damaged due to wear & tear are not considered to be faulty and therefore not eligible for return.
WEBSITE RETURNS:
We’ll gladly accept unworn, unwashed, or defective merchandise with original tags attached for a full refund.
Simply mail it back to us within 14 days of your ship date and the cost of your item(s) will be applied back to your original form of payment. The customer is responsible for return shipping costs.
Once your return is received and processed, please allow 5-7 business days to see a refund.
What items are not eligible for return/exchange?
Sale items are FINAL SALE and cannot be returned or exchanged.
Returns after 14 days cannot be accepted.
The original shipping charge is non-refundable, and you will be responsible for paying your own shipping costs for any item you return.
If we receive any item in an unsellable condition, you will be notified and the items will be returned to you.
Where do I send my return to?
Please include the original packing slip or order number with your items when you mail them back.
To return, mail it to:
Fame and Rebel
Attn: Website Return
162 Main St.
Northport, NY 11768
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your shipped item.
I ordered the wrong size, can I exchange it online?
We cannot process exchanges. A new order must be placed on our website.
How much does shipping cost?
SHIPPING
U.S. Shipping: All domestic orders are shipped via USPS within 2-3 business days of your order date. As soon as your order ships, you will receive an emailed shipping confirmation with tracking information for your package.
Shipping Rates
$8 FLAT RATE
How can I contact you about my order?
Have questions about your order or need assistance? We're here to help!
Phone: (631) 239-5124
Email: info@fameandrebel.com
Don't hesitate to reach out—our team is ready to assist you!
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Fame and Rebel tracking page.
My package has been sitting at the carrier. When will I receive it?
Once your package leaves our boutique and is with the carrier, we are not responsible for delivery delays or transit issues. You can contact them directly and we will try to help every step of the way.
Can I cancel my order or update my shipping address?
To request a cancellation or change in shipping address, please send an email to info@fameandrebel.com within 12 hours of placing your order. Keep in mind that due to our fast order processing, we cannot guarantee cancellations or address changes. For a faster response, we recommend you call and speak to a team member directly.
*Fame and Rebel is not responsible for lost or stolen packages. If your package arrives damaged, you must let us know within 24 hours of receiving the item.